Refund policy

Return & Refund Policy

Thank you for shopping with us.

No Return & No Refund Policy
All sales are final. We do not accept returns or offer refunds for any products once they have been delivered.

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Damages and Issues
Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately at support@diamondtechy.store with clear photos and details of the issue.

If the issue is confirmed, we will process a full refund to your original payment method or provide a replacement at no additional cost.

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Eligibility for Issue Claims
To be eligible for a refund due to a defect or damage:

• You must contact us within 48 hours of delivery

• The item must be unused and in its original packaging

• Proof of purchase is required

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Non-Returnable Items
We do not accept returns or refunds for:

• Change of mind

• Incorrect orders placed by the customer

• Sale items or gift cards

• Personal care items once opened or used

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Exchanges
We do not offer exchanges. If you wish to purchase a different item, you will need to place a new order.

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Refund Processing (Defective Items Only)
If your refund is approved due to a defect or issue, it will be processed within 5–10 business days to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

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If you have any questions, feel free to contact us at support@diamondtechy.store.